Family Portrait

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Al Sa'adah treats all your personal information as confidential and will only be used to fill your order. At no time do we share any of our customers’ information with any other parties. We only retain customer contact information in the interest of further communication.

We will never pass on your email address on to a 3rd party for marketing purposes. 


INFORMATION SECURITY
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorized access to your password and to your computer.

Be sure to sign off when you finish using a shared computer. As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. 

If you are still concerned about how your personal information is used or you would like your information removed from our files, please contact us on info@alsaadahresort.com

General Terms & Conditions

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

BOOKINGS AND QUOTES

Bookings can be made over the booking form or by calling us on +968 96746272 or +968 99317964. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.

PAYMENT POLICY

Full payment is required at time of booking. If payment is not received by the due date, we reserve the right to cancel the booking.

SECURITY DEPOSIT

A security deposit may be required at time of check-in in the event of damage to the property, equipment, breakages or if extra cleaning is required. 

PAYMENT OPTIONS

Payments are accepted by cash, or bank transfer. Please contact us for bank details.

CANCELLATION TERMS & CHARGES

If you cancel or modify with 3 or more days notice prior to your arrival date a 25% cancellation fee of the booking total will be incurred. No cancellations or modifications are accepted on the day of arrival or after check in. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations.

NUMBER OF GUESTS

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted. 

CHECK IN & CHECK OUT

Standard check in time is 1.00 pm on the day of arrival and the villa is to be vacated by NOON on the day of departure. An additional fee will be charged if you do not check out by NOON. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. 

PERSONAL BELONGINGS

You acknowledge that we are not responsible for your personal belongings and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

BEHAVIOUR

Parties or gatherings are strictly prohibited, unless prior arrangements have been made with Management. Disturbance to other neighbors including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

BREAKAGES AND DAMAGES

Upon check out The property should be left clean and tidy. Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be chargeable. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.

POOL RULES

All guests using the pool do so at their own risk. You acknowledge that we are not responsible for accidents or injuries. No diving, running or pushing in pool area is allowed. No glassware allowed in the pool area. Children must be supervised at all times.

COMMERCIAL USE

The properties are not to be used for commercial use.

LIABILITIES

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY

You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

CHANGES BEYOND OUR CONTROL

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

BREACH OF TERMS AND CONDITIONS

You agree that, should you or your guests breach any of the terms and conditions:

You will pay to us the total loss or damage that we suffer as a result of that breach or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS


The terms and conditions of booking are subject to change without notice and the terms and conditions are subject to the laws of the Sultanate of Oman.